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Introductions to Untold

  • Consultative Method
  • Scope, Timeline, & Budget

Hey team! I believe introductions are in order here.

Steve Winters
Steve Winters

Aloha!

Mike Purvis
Mike Purvis

Hello!

Grady Shelton
Grady Shelton

Ciao!

Nate Rupert
Nathan Rupert

Hello. We're the Untold team. It's nice to meet you. We're excited to get to know all about your project and career goals. So if we're nosey, that's why.

Consultative Method

A prospective client or creative partner’s first contact with Untold is purely consultative. We’re far more concerned with people finding the right technology solution than we are selling people something.

Initial Meeting

Whether potential client or creative partner, Untold is deeply interested in discovering what they and their team are all about. Their project is important too, but Untold is committed to making great software for great people, so what they and their team stand for is of great importance to us. Initial meetings are therefore heavily weighted towards philosophy, both organizational and technical.

Questions should typically center around the 'why' and 'how' of partners and projects. If we can't get to a point where we understand (as much as possible -- we can't alchemically transmute ourselves into industry experts) the business case or contextual foothold of a given project, there's just no way we'll be able to add value. Great software requires so much more than just sharp programmers; it requires deep insight into real-world problems, and constant testing and reshaping of core insights. For this reason, we need to focus on our soft skills -- building rapport, relationships, and trust. All that starts at the first meeting.

Getting to "No"

Untold isn’t trying to sell our potential partners anything that we can’t confidently deliver on. Due to this, we’re focused on getting to a “no” from either side early in the process so neither side wastes valuable time and effort. But once we arrive at “yes” then our clients and partners can be assured we’re a great fit.

If we don't find a great fit, that doesn't mean we can't be helpful. We're privileged enough to have been able to meet many other companies and freelancers, both in Portland and across the country. It's absolutely critical to us that we're always able to offer guidance and referrals to anyone we speak with.

Non-disclosure Agreements (NDAs)

At Untold, we keep secrets. Before we chat with anyone, we ask if they’ll be sharing any information with us they’d like to keep private. If so, we’ll send over a mutual NDA for both parties to sign before we chat.

Scope, Timeline, & Budget

The Iron Triangle of scope, timeline, and budget is at the core of technical project success.

During discovery, the Untold team does all we can to uncover all the details around scope, timeline, and budget. We consult all possible stakeholders – executives, management, admins, etc. – to make sure that we have a clear Iron Triangle in which to work. Without clarity, our estimates and statements of work will lack the accuracy that their teams deserve, setting everybody up for hardship down the line.

Scope

Even with the most exacting requirements documentation, a concrete scope before project kickoff is often improbable. Simple, short-term projects are the likeliest to have a thoroughly defined scope before development starts, but web and mobile projects with any complexity most often benefit from a mutual understanding that scope can expand and contract based on unforeseen or newly wanted features, timeline adjustments, and available budget.

Agile Methodology at Untold helps scope evolve. Many organizations we've helped weren't ready for a fully Agile approach at kickoff. As true partners, the Untold team can still excel within more rigid environments while parts of Agile are adopted. We understand that our clients and partners have restrictions that make ideal Agile relationships difficult, so we promise flexibility and transparency at all times.

Timeline

Timelines are often more inflexible than scope due to our clients' deadlines. That said, steadfastly meeting expectations for launch is a point of pride for the Untold team.

Untold has built functional prototypes from scratch in a few days and built enterprise applications across native mobile and web platforms in multi-year partnerships. Longer-term engagements leverage Agile Methodology that lets timeline be a single part – not the only determinant – of the multifactorial Iron Triangle. Timeline to launch flexes alongside scope and budget within regular, all-inclusive conversations.

Budget

Budget is likely the easiest variable to pin down, though it's often the most difficult conversation.

Untold's most successful partnerships are based on purely Agile agreements between both sides. Fixed bid estimates are an unfortunate reality in today's business world and we have exceeded expectations in many cases. Fixed bid projects often constrict all involved while spending sizable parts of the budget managing the scope, so they're certainly not our preference.

That said, the Untold team welcomes budget conversations of all shapes and sizes.

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Discovery Process