Communication style
Setting expectations around communication is often the most important part of client and partner onboarding. Untold has worked in collaborative, embedded teams as well as in highly-isolated environments. Setting upfront expectations on communication frequency, channels, and level of detail has been vital to our great partnerships.
We're flexible, but we've found that the ability for real-time, any-time chat over Slack tends to serve our partners and projects best. We use Slack every day within our team for managing everything from our daily morning all-team scrums to rolling d20s for our DnD campaign. We're there every day, and we're all active, and we think projects benefit from this kind of frequency of conversation as well. It's absolutely invaluable to triage potential problems, or brainstorm new ideas, as they unfold with all stakeholders.
Agile assumptions
As Agile Methodology can be configured in a number of ways, the Untold team strives to make it work optimally for our clients and partners.
Ideally Agile is practiced by the letter of the law, but Untold understands that other organizations may not yet be set up for a fully Agile approach. We welcome early conversations on how to best configure our Agile approach in order to thrive with our clients and partners.
Bug fixes & iterative development
Early distinctions between standard bug fixes and iterative development after launch are always valuable. The Untold team currently maintains dozens of mobile and web applications, and we have agreements with all our clients and partners for clear lines between basic bug corrections and new feature sets. Agreeing on the distinctions before launch is always preferable to disagreements down the road.
Net payment terms
Untold appreciates the upfront expectation setting from your organization’s accounting and digital teams on standard vendor payment schedules. Our expectations are net 30 terms, but we understand if your organization is too highly matrixed and complex to accommodate that. More than anything, we appreciate the conversation early on in the discovery process.
